Product
Sakari Platform: Inbox, Contact & List Management, Bulk SMS Campaigns, Workflows, Calling, and more!
Inbox
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Unread messages
OverviewAn Unread message is an inbound message in a Conversation that has not been opened since the message was received.Unread messages in the Inbox are iden...
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Inbox
Access the Sakari Inbox view to see your outbound and inbound messages with contacts. Access the Inbox To access the Inbox, select Inbox in the left navigatio...
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What is an SMS Conversation?
An SMS Conversation is the thread of outbound and inbound SMS messages exchanged between a specific Sender (outbound number) in Sakari and a particular Contact...
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Inbox: Conversations list
Displays the SMS Conversations in an Inbox.Using the Conversations listUse the topmost dropdown to select an Inbox. Select All Groups to see all outbound and i...
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Inbox: Messages panel
Displays the messages in a Conversation. Select a Conversation from the Conversations panel to view its messages. The Messages panel consists of three sectio...
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Message status in the Messages panel
All SMS messages must be validated by a sequence of number providers, networks, and carriers to reach their destination. The “Sent” and “Delivered” message st...
Features
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Auto responders
Auto Responders enable automatic responses from your dedicated Sakari phone number and are configured by Group. Using Auto Responders, anytime a text message t...
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Sending an image (MMS)
Note MMS messaging is currently only supported in the United States and Canada. To send MMS to other countries, please check out Universal MMS. To include a...
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Quick Send (from any page)
Send a single message from Sakari anytime, from any page, with Sakari Quick Send. Using Quick Send To use Quick Send: Look for the lightning icon in the botto...
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Email to SMS (secondary email addresses)
Replies to email-based SMS notifications from Sakari are sent as an SMS if replied to from the email inbox. Email-based SMS notifications are sent from 'second...
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How to Create a Sakari Sub-Account
Overview You can configure multiple Sakari accounts if you have separate brands or businesses that you wish to manage with individual Sakari accounts. The same...
Contacts
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Contacts Overview
Overview A Contact in Sakari is a record containing the details of a person you want to send SMS messages to. Note The unique identifier for Contacts in Sakar...
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Contact Card
Manually create, view or edit contacts within your Sakari account via the Contact Card.Accessing the Contact CardFrom the Contacts panelClick on a Contact reco...
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Add Contacts
Add Contacts Manually (individually) In the left navigation, select Contacts > Add contacts Select Add Manually to create a single contact Import Contacts fr...
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Delete a Contact
Deletes a Contact record from your account. Contacts can only be deleted in Sakari by an Account Administrator. Deleting a Contact deletes all associated mess...
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Block a Contact
Prevent outbound messages from being sent to a specific Contact. Contacts can only be blocked in Sakari by an Account Administrator.Once a contact is blocked,...
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Contact Properties (Formerly Attributes)
Contact Attributes are: associated with each contact used to map fields in your contact imports used dynamically to input text in messages via tokens used as C...
Lists
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Lists Overview
Contact Lists allow you to organize and group your contacts easily. Lists can be used in your Sakari messaging Campaigns. Managing Lists To access your lis...
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Adding / Removing Sakari List Contacts
Contacts can be added to lists individually, in bulk, or via import.Note: New contacts created while managing lists will be added as a Sakari contact, whether ...
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"Quick Campaign" from Lists
A campaign can be created from your list view by clicking the iconNote: Quick Campaigns will send to the entire selected listA Quick Campaign popup will appea...
Campaigns
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Campaigns Overview
Use the Campaigns view in Sakari to view, manage, execute and report on the campaigns you have created View campaigns The Campaigns view will show each of the ...
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Create a new Campaign
Navigate to the Campaigns tab to create a new Campaign. Click on Create Campaign. You will be directed to five stages of creating a campaign: Campaign Detai...
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Preview and Manage Scheduled Campaigns
For Scheduled Campaigns set to run at a future time, you can preview or pause them at any time. Here’s how to do it:Scheduled Campaign Navigate to the Campaig...
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How to Execute an On Demand Campaign
Once you’ve created and saved an On Demand Campaign, follow these steps to execute it instantly: On Demand Campaign Navigate to the Campaigns page in the lef...
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Use the AI Feature to Create Campaigns
Overview Our new AI Assistant is a powerful feature that will save you time when creating your campaigns by automatically generating 3 messaging prompts for y...
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Campaign reports
View summary and download detailed message status reports for each campaign execution. Summary execution report Navigate to the Campaigns page and select the ...
Sakari Mobile App
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How to Use SMS Templates in the Sakari Mobile App
You can now send messages with our reusable SMS templates directly in the Sakari mobile application. These templates eliminate the need to re-type messages and...
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How to Enable Mobile Notifications on the Sakari App
How to Enable Mobile Notifications on the Sakari App using either an iOS or Android device. iOS 1. On your iOS device go to Settings 2. Select Notificati...
Workflows
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Introduction to Workflows
Sakari Workflows help you automate business processes, streamline customer communications, and reduce manual work by connecting actions, decisions, and events ...
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Creating and Building a Workflow
Workflows are built using enrollment triggers, actions, decision nodes, and inline triggers that work together to automate your business processes.Creating a N...
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Workflow Branch(es)
Branches connect various actions and triggers within a workflow and show the path(s) a contact may take once enrolled through completion of the workflow. There...
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View-mode
View-mode is the default, view-only mode shown when you click into your workflow. Clicking into your configured triggers and icons will allow you to see the c...
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Versioning
Sakari allows you to see the historical iterations of your published workflows. There are 3 states a workflow can be in: draft, active, and inactive. This is...
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Execution History
Enrollment History allows you to see the path that a specific contact traveled through in your workflow. This is a Sakari Workflows feature and is currently ...