Troubleshooting (Inbox)
Troubleshooting and frequently asked questions about the Sakari Inbox
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Why can't I see messages in the Sakari Inbox?
The user profile you use in Sakari must be aligned with a telephone number (Sender) to see messages that use that number. Users are aligned with Senders in Sa...
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Why are my messages displaying errors?
A message that returns an 'Error' has either failed to send from Sakari, or has failed to reach the intended recipient after being sent from Sakari.
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What is the 'Unassigned' Inbox?
Messages appear in the Unassigned Inbox when sent from a Sender that is not attached to a Group.This can include a purchased, hosted or imported Sender, or a n...
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Messages appear in the Unassigned Inbox
Shared Pool Fallback is activeThe intended Sender may not support sending SMS to the destination country of the contact's number.Sakari will default to using n...
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Change the outbound number in an active Conversation
The outbound number for a Conversation cannot be changed.If a message is sent to a Contact and you wish to send subsequent messages to them from a different nu...