Calls (Sakari Voice}


Overview

Introducing Sakari Voice! Make and receive calls - all from Sakari!

You no longer need to reply on multiple platforms or switch between devices to text and call your customers.  You can now make and receive calls (beta access only), access detailed call history and listen to voicemails directly from your Sakari number, directly in the dashboard!

 

Beta

Calling (inbound/outbound) is currently in beta.  To receive updates on this the new calling feature, please sign up for updates here.

Configure your Sender for Voice

This feature is currently in a beta and can only be configured by our Product Team.

Upon release, outbound and inbound calls will be available for US, Sakari purchased numbers only.

Outbound Calling

Outbound calls can be initiated from customer's contact card or from the quick access dialer.

Contact Card

To make an outbound call from an inbox conversation or your contacts page:

  • Open the contact card
  • If voice is enabled on any lines, click the Screenshot 2024-04-28 at 21.56.47.png icon
  • Select the group you wish to make the outbound call from

Dialer

From any screen, you can use the dialer to call any number, even if that contact is not yet saved to Sakari:

  • Click the phone icon from the quick access Screenshot 2024-04-28 at 23.50.39.png menu in the bottom right corner of your screen 
  • Select the group you wish to make the outbound call from at the top of the dialer
  • You can enter the phone number you wish to call, or select the contacts tab to choose from an existing contact
  • Screenshot 2024-04-28 at 23.52.36.png

 

Receive Inbound Calls

When an inbound call occurs, a notification will appear for any signed-in user belonging to the group.

Click Accept to accept the call, or Decline to send the call to voicemail.

You can also Hide Call to allow the call to continue ringing for any other users who may be available to handle the inbound call.

Screenshot 2024-04-28 at 23.55.48.png

If no users are available to accept the call, the call will be sent to voicemail after 1 minute.

Transfer a Call

Any In Progress call can be transferred to another group or user.

To transfer a call, click Transfer and select the group or user you wish to transfer the call to.

If the transferred call is not accepted within 1 minute, the call will ring back to the user to initiated the transfer.

Screenshot 2024-04-28 at 23.56.03.png

 

Call History

From the Calls navigation bar, you can view your call logs.  These can be filtered to see calls for all groups you belong to, by all, missed calls, or voicemails.

The Call History can be further filtered by date, with presets for last week and last month, as well as a custom calendar selector.

The status of any call in the Call History is indicated by the following icons:

  • Screenshot 2024-04-28 at 21.56.57.png  Call Forwarded
  • Screenshot 2024-04-28 at 21.55.59.png  Missed Call
  • Screenshot 2024-04-28 at 21.56.47.png  In Progress (beta)
  • Screenshot 2024-04-29 at 08.59.06.pngOutbound (beta)
  • Screenshot 2024-04-29 at 08.59.32.pngInbound (beta)

 

Voicemails

In your Call History, any call with an associated voicemail will display the Screenshot 2024-04-28 at 21.56.26.png icon next to the duration.

Click this icon to listen to the voicemail.  A playback pop-up will appear at the bottom of your screen:

Screenshot 2024-04-29 at 00.34.40.png

 

 

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