General Messaging
FAQ and Troubleshooting for questions related to messaging
FAQ
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Message status definitions
All text messages in Sakari pass through this sequence of statuses. Not all will be displayed for each message. New - the message is newly created and waitin...
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How to send a message using the API
The Sakari API can be used to send SMS messages from your account programatically. See our API page for more details: API and Webhooks.The relevant API call i...
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Can I send from my personal cell phone number?
Unfortunately, no. Sakari is not able to send from your existing personal cell phone or mobile phone numbers. In (almost) all countries we can provide a new ...
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Can I use shortened URLs in my text messages?
Overview You can send text messages with full domains as well as shortened domains, although full domains are preferred by carriers.URL shorteners may be used ...
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How do I know if my message has been read?
Unlike email, it is not possible to track whether an SMS has been opened and read. A Sent and/or Delivered message status can be utilized to calculate your me...
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Can I use Sakari to receive security codes / 2FA codes / One Time Passwords (OTP)?
2FA and OTP messages (typically 4 or 6-digit codes) are often filtered upstream by the carriers/providers before reaching Sakari.Due to the sensitive nature of...
SMS Best Practices and Compliance
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Sakari Disclosures
Sakari's Terms of Service are available on our webpage here: https://sakari.io/terms-and-conditions Sakari's Privacy Policy is available here: https://sakari.i...
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Sakari Support for HELP Keyword
HELP ResponseWhen your contact messages a line on your account with the word HELP, Sakari will automatically return a text message with the following structure...
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Sakari support for carrier opt-in keywords
SMS carriers worldwide support automatic functions for end-users based on specific keywords.The keywords and functions are managed at the carrier level and are...
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SMS Deliverability Guidelines
Following these guidelines will help to maximize the likelihood of your message being delivered: Make sure end-users explicitly state they want messages from ...
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Understanding Prohibited Content and Internal Message Blocks
Overview Sakari blocks SMS and MMS content* that falls into any of the following categories: Phishing, smishing, and social engineering Social engineering re...
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Help Response Template
When your contact sends in a "HELP" reply, Sakari will automatically return a text message with the following structure: "[Business Name] Alerts: Help at [pho...
Other Country Requirements
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Letter of Authorisation for registering an Alphanumeric Sender ID in Australia
Sakari uses Vonage as the provider for Alphanumeric Sender IDs in Australia. Please copy and paste the letter below into the company letterhead and complete a...
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Australia (AU)
Available Phone Number Types Sakari-provided AU Mobile number. Inbound calls can be forwarded to a number of your choice Alphanumeric Sender IDs. For more in...
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Austria (AT)
Country-specific features and restrictions for Austria Available Phone Number Types Sakari-provided AT Mobile number. Sakari-provided sender IDs. For more i...
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Denmark (DK)
Country specific features and restrictions for Denmark. Available Phone Number Types Sakari-provided DK Mobile number. Inbound calls can be forwarded to a nu...
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France (FR)
Country-specific features and restrictions for France. Available phone number types FR mobile numbers - Sakari-provided FR mobile phone numbers in the +33 fo...
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Germany (DE)
Country specific features and restrictions for Germany. Available Phone Number Types Sakari-provided DE Mobile number. Inbound calls can be forwarded to a nu...
Sakari Error Codes
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Sakari error codes
Code Friendly description Detailed description and troubleshooting ACCT-001 You have exceeded your free account limit ACCT-002 Invalid plan spec...
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Troubleshooting "CONV-003 - Unable to find an available phone number"
The CONV-003 error indicates that Sakari cannot find a supported outbound phone number to send a message generated in HubSpot.This generally occurs for one of ...
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MSG-057 Error - Sent over daily limit for your 10DLC brand
What does the MSG-057 Error mean? If a message you sent is not delivered to the end device and returns a MSG-057 error code, this indicates that you have hit y...