Follow the steps below to troubleshoot message errors.
Messages can error for a variety of reasons, including (but not limited to):
- Message filtering by a downstream partner or Sakari*
- Unsupported or prohibited content (e.g. free URL shorteners, S.H.A.F.T. content)
- Insufficient credit
- Messaging from an unregistered number
- Invalid contact number
*Learn more about message filtering here.
Send the message again
In some cases, a delivery error may occur due to a temporary carrier issue unrelated to Sakari. Subsequent failed messages to the same contact indicate the issue is with the receiving number/handset.
Identify the error
By description
Select the Conversation from the Conversations list and hover over the error icon on the Messages panel to display the error description in a pop-out.
By error code
Detailed Message Reports and Campaign Reports will show you the error code returned by each failed message. You may also find this code in the Contact properties on some of our integrated platforms.
Troubleshoot the error
View our article Troubleshooting message delivery issues for best practices for deliverability.
Many errors are self-explanatory. The article Sakari error codes contains a full table of error codes, descriptions and troubleshooting tips.
Additional help and support
If you need more help, please don't hesitate to reach out to our Support team. Provide specific message examples, including the outbound (sending) number, the inbound (receiving) number and the contact name, and we'll do our best to help.