How will I know?

The status of every message in each Inbox view in Sakari is clearly displayed.  A red warning triangle indicates messages that have failed to send.  We also email all account Administrators when messages fail.

Our user interface, the Sakari Hub, displays clear error messages when an issue occurs with configuration or operation.

How can I find out what's wrong?

Hover over the red warning triangle on the message in the Messages panel to find the error description for a message.

Multiple reports are available in Sakari for download, on a per-Campaign or account-wide basis, covering various durations, which contain the error codes for each failed message.

Definitions and troubleshooting tips for all message error codes, and those in the Hub, are available at any time in Sakari error codes.

What help is available?

The Hub includes user guidance for all key features.

Our Support Center features a wealth of articles and step-by-step guides (like this one) to help you get the best from Sakari.  

Our knowledgeable and experienced support team is always available.  Sending a support query through help@sakari.io or using the Chat widget in the Support Centre ensures the widest exposure to our support team and the most immediate attention.

If anything is missing, or doesn't seem right about the information provided, please let the Support team know.