FAQ
Take a look here for answers to common questions when starting out with Sakari.
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What are text message segments?
All phone carriers measure text message length in character batches called segments. All Sakari accounts are billed based on messaging segments sent and recei...
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What if something goes wrong?
How will I know?The status of every message in each Inbox view in Sakari is clearly displayed. A red warning triangle indicates messages that have failed to s...
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Troubleshooting Sakari issues
We all suffer from glitches from time to time! Please follow these troubleshooting steps to resolve many system errors and avoid needing to contact Support.1....
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Troubleshooting message delivery (no error)
If an SMS marked 'Sent' or 'Delivered' in Sakari fails to reach the handset, there may be an issue with the outbound number, the receiving number, or the messa...
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Troubleshooting message errors
Follow the steps below to troubleshoot message errors.Messages can error for a variety of reasons, including (but not limited to): Message filtering by a downs...
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Can I change the number included with my Free Trial (US/CA/GB)
The free number included with your account cannot be changed while the account is in Trial status.Once you upgrade to a Paid plan, you can remove the included ...
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Exchange the included local area code number for a toll-free number (US/CA)
The free, dedicated long-code local area number automatically provided to all new Trial accounts in the United States and Canada can be exchanged for a toll-fr...
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Can I send messages from my company/brand name instead of a number?
Yes - an Alphanumeric Sender ID allows you to set a company name or brand as the outgoing sender.An Alphanumeric Sender ID is a distinct Sender on your account...