Sakari error codes

Code	Friendly description	Detailed description and troubleshooting
ACCT-001	You have exceeded your free account limit
ACCT-002	Invalid plan specified
ACCT-003	Customer does not exist in payment system
ACCT-004	Unable to change plan
ACCT-005	Invalid top-up amount; the minimum amount is $10
ACCT-006	Insufficient credit available	The requested message could not be sent because your Sakari account has insufficient credit (measured in dollars). Unsent messages are queued for 72 hours. Suspended messages are sent automatically if credit is added before this time has passed. To send suspended messages, log in to your Sakari account: Add Credit Manually - make a one-time manual payment Turn on Auto Top-up - automatically add credit to your account based on a set of triggering rules you define. To clear suspended messages, contact our support team at: help@sakari.io
ACCT-007	Could not find account by payment system id
ACCT-008	Account ID is invalid
ACCT-009	Account is not able to be topped-up
ACCT-010	IP Address is blocked
ACCT-011	Email domain is blocked
ACCT-012	You can only mark contacts as pre-approved on paid plans
ACCT-013	Invalid account name
ACCT-014	Plan changes must be made on the primary account
ACCT-015	Can not update this property for this integration
ACCT-016	Insufficient access to this API
ACCT-017	Account must be verified by our staff prior to upgrading/topping-up to prevent SPAM usage. A member of staff will review and contact you within 24 hours
ACCT-018	Account information used to populate anti-spam page has not been setup
ACCT-019	Invalid auto top-up amounts
ACCT-020	Account must have an active subscription
ACCT-021	User does not have access to any phone numbers or groups
ACCT-022	Gmail users cannot be added to unverified accounts
ACCT-023	Top-ups are no longer supported on Pay and Go plans. Please upgrade to a subscription plan
ACCT-024	We have detected an unusual volume of accounts created by this email domain. Please submit a ticket with our support team if you believe this is incorrect.
AUTH-001	User does not have access to specified account
AUTH-002	Non-matching account id
AUTH-003	Temporary access has expired
AUTH-004	Email is not verified
AUTH-005	User must be an administrator to access this endpoint
AUTH-006	User does not have sufficient permissions to access this endpoint	Occurs when: a user does not have a Sakari profile and attempts to send a message a user's profile does not have the required permissions (i.e. Read-Only) Check that each user interacting with Sakari has an individual user log-in profile in Sakari. If they don't, create one for them by following the steps in Configure a user in Sakari. They'll receive an invitation email and instructions on how to set up a password. Since 12 December 2022, users interacting with Sakari are required to have a user account in Sakari. Adding more users will not affect your billing.
CALL-001	From field is missing
CALL-002	Destination field is missing
CAM-001	Campaign must have field mappings
CAM-002	Campaign must have a template
CAM-003	Invalid campaign id
CAM-004	Uploaded file contains no valid contacts
CAM-005	Invalid campaign request
CONT-001	Invalid mobile number	The carrier has rejected the message as an invalid destination address. This could mean the number is not in the domestic numbering plan (e.g. the area code does not exist, or the number is false), or the number is not enabled for messaging (e.g. a landline). Additionally, for Toll-Free messages to T-Mobile, this means the user has opted to block all text messaging.
CONT-002	Invalid country
CONT-003	Invalid country for mobile number
CONT-004	Invalid contact id
CONT-005	Self-registration not supported; please enable this feature in account settings
CONT-006	Contact is invalid
CONT-007	CSV must contain a column titled 'mobile'
CONT-008	Contact already exists
CONT-009	Invalid merge strategy
CONT-010	Contact has requested no further communication
CONT-011	No phone number supplied
CONT-012	Destination number not reachable
CONT-013	No route available to destination
CONT-014	Number is not capable of receiving SMS	The phone number has been identified as not being able to receive text messages. This generally indicates that the phone number has been identified as a landline phone number that is not capable of receiving text messages.
CONT-015	Country is not supported for sending SMS
CONT-016	Account prohibits sending to this country
CONT-017	Number is not in service
CONT-018	Contact tracking not available
CONV-001	Invalid conversation ID
CONV-002	Unable to create conversation
CONV-003	Unable to find an available phone number	Sakari is unable to find a supported outbound phone number with which to send your message. This generally occurs for one of three reasons: International messaging to an unsupported country Non-active telephone number Group incorrectly defined in HubSpot workflow Please refer to CONV-003 for troubleshooting steps.
CONV-004	Contact must be specified
CONV-005	Inbound phone number is not active
DOM-001	A domain is required
DOM-002	Domain is associated with active links; remove/update them to delete domain
DOM-003	Domain already exists and is active within our system
DOM-004	Domain not found
GEN-001	No ID supplied
GEN-002	Invalid request
GEN-003	Item not found
GEN-004	Invalid ID
GEN-005	Max number of generated ids reached
GRP-001	Group not found
GRP-002	User does not have any mapped groups or phone numbers
GRP-003	Group is required
HOOK-001	Invalid webhook url
INSI-001	Start date must be a valid date
INSI-002	End date must be a valid date
INSI-003	Start date must come before or equal to today and end date
INT-001	Integration is not active
INT-002	Provider is not enabled for destination country
INT-003	Integration appears to have been disconnected
INT-004	User does not have permissions to this contact. Must be contact owner
INT-005	AirCall appears to have been disconnected	Your AirCall integration may be disconnected. From the Settings menu, navigate to Integrations > Aircall. If the AirCall integration is not connected, please reconnect it. If the integration is connected, the integration credentials likely need to be refreshed. Please disconnect the integration and reconnect it.
INT-006	HubSpot appears to have been disconnected	Your HubSpot integration may be disconnected. From the Settings menu, navigate to Integrations > HubSpot. If the HubSpot integration is not connected, please reconnect it. If the integration is connected, the integration credentials likely need to be refreshed. Disconnect and then reconnect the integration, using the credentials of an active user in both Sakari and HubSpot.
INT-007	Pipedrive appears to have been disconnected	Your Pipedrive integration may be disconnected. From the Settings menu, navigate to Integrations > Pipedrive. If the Pipedrive integration is not connected, please reconnect it. If the integration is connected, the integration credentials likely need to be refreshed. Disconnect and then reconnect the integration, using the credentials of an Administrator user in both Sakari and Pipedrive.
INT-008	Unable to update Slack Notifications
INT-009	Unable to parse contact owner attributes
INT-010	Active subscription to Intercom required
INT-011	Intercom appears to have been disconnected
INT-012	Twilio appears to have been disconnected	Sakari cannot connect with your Twilio account. Things to check for: Verify the Twilio Account SID and Auth Token are correct Verify the correct Twilio Account (or sub-account) is being accessed Ensure the Account is active, not suspended or closed Ensure no extra characters or spaces are being included Ensure the API Key's Twilio Region matches the request's specified Twilio Region
INT-013	ActiveCampaign API Key or API URl are invalid
INT-014	Sakari does not have permission to view tickets in HubSpot
INT-015	Slack channel no longer exists or is inaccessible
INT-016	CallRail API key is no longer valid
INT-017	Slack appears to have been disconnected
INT-018	Pipedrive account is no longer active - possible expiration of trial or non-payment
INT-019	Contact does not exist
INT-020	Sakari does not have permission to add reactions to messages in Slack
INT-021	ActiveCampaign account is no longer active - possible expiration of trial or non-payment
INT-022	AirCall has not configured this number correctly for SMS
INT-024	Unable to connect to integration. Please check your credentials and try again	The credentials provided could not be verified by the connecting integration. When generating new credentials, log in to the connecting integration using the same email address used to log in to Sakari.
INT-026	Sakari does not have permission to read custom objects in HubSpot	A required scope is missing from the original authorization between Sakari and HubSpot. This typically occurs when HubSpot releases new features or permissions (like support for custom objects), which were not part of the original integration scopes. From the Settings menu, navigate to Integrations > HubSpot. If the HubSpot integration is not connected, please reconnect it. If the integration is connected, the integration credentials likely need to be refreshed. Disconnect and then reconnect the integration, using the credentials of an active user in both Sakari and HubSpot.
JOB-001	Too many parallel conversations requested. Upgrade your account to increase limit
JOB-002	Could not find execution
LINK-001	Short link not found
LINK-002	Destination Url required when creating or updating a short link
MSG-001	Unable to find an available phone number
MSG-002	Invalid message id
MSG-003	Could not find message
MSG-004	Could not find active conversation for message
MSG-005	Missing job id
MSG-006	Unknown provider error
MSG-007	Message is too long	Your message has been rejected by the carriers or Sakari for being too long, or too large, for two common reasons: Image attachments exceed carrier limits - Reduce the total file size of the attached image(s) to no more than 500 KB. Message exceeds 10 SMS segments - SMS messages are limited to no more than 10 segments in length. As a general rule, try to keep messages to 2-3 segments. Use our free SMS Length Calculator to check the length of the message in segments.
MSG-008	Message marked as SPAM by carrier	The carrier has identified your message as SPAM. Review the SMS Deliverability Guidelines and update your message before sending again.
MSG-009	Message prohibited by carrier
MSG-010	Missing contact ID, conversation ID or list of contacts
MSG-011	You can only send up to 100 messages. Reduce the number of contacts or create a campaign
MSG-012	This message has been identified as spam or contains images or links which are not supported on unverified trial accounts. Please contact us at help@sakari.io to verify your account.	All Sakari trial accounts are restricted by default from sending messages with website links, images, email addresses and certain keywords, ensuring free Trials are used by legitimate businesses to test our service. Review your message to ensure it does not contain the listed elements.
MSG-014	Missing message template	Include some text with your image (MMS) message and re-send. Some carriers require text to be included with your image (it can be as minor as a period).
MSG-015	Message contains profanity and is blocked
MSG-016	The number is restricted and cannot be used to send message
MSG-017	Unable to process message
MSG-018	Message could not be routed to destination
MSG-019	Handset unreachable or out of network	Delivery of your message failed due to an unavailable or unreachable destination. Common examples are a user who is outside of cellular service or whose mobile device is powered off.
MSG-020	Carrier rejected message as invalid service type. Usually indicating number is a landline, but occasionally unknown rejection by carrier	Delivery of your message failed due to the destination being a landline and incapable of receiving SMS, or an unreachable destination carrier.
MSG-021	Number is a premium rate number and can not accept messages
MSG-022	Number is a pager and can not accept messages
MSG-023	Message was rejected by carrier	Your message was rejected by a downstream carrier (e.g. AT&T, Verizon, T-Mobile, etc) for an unknown reason. If the message includes a link, send it without a link to a selection of the same contacts Wait until after the daily carrier reset (11:59PM PST) to attempt the message again to a selection of the same contacts
MSG-024	Message appears to be a duplicate	Sakari has identified your message as a likely duplicate and it has not been sent to the carrier. Sakari’s duplicate checker prevents the same message from being sent to a contact within a 30 minute period. Receiving a reply from the contact resets the timer.
MSG-025	Unknown provider error	Sakari sent the message, and the number provider returned an unrecognised error. Sakari works continuously to identify and map unknown provider errors to Sakari error codes.
MSG-026	The message timed out	Delivery of your message failed and exceeded the carrier retry time limit. Common examples are a user who was out of range, their phone was off or the message was unable to be delivered due to a network outage or other connectivity issue.
MSG-027	Downstream provider failed multiple times; retry limit exceeded
MSG-028	Message delivery has been throttled; message will be retried shortly
MSG-029	Phone number has exceeded daily limits on message throughput	The rate or quantity of messages has exceeded the daily carrier limits of the outbound number. Select a different phone number or add a new number to your account.
MSG-030	Message was destined to a prepaid mobile with insufficient funds, an invalid Postpaid number, or subscriber that opted out of SMS
MSG-031	Destination app error
MSG-032	Message has been cancelled manually
MSG-033	Carrier service failure
MSG-034	Could not download media
MSG-035	Message delivery receipt expired
MSG-036	Messaging to/from a toll-free number is blocked
MSG-037	Destination number is not allocated	SMS services on the outbound number are not available to Sakari. If the number uses Hosted Messaging and has been ported to another provider since hosting, it must be re-hosted.
MSG-038	User has opted out of communication
MSG-039	Subscriber Age Restriction
MSG-040	Message exceeds maximum cost set by provider
MSG-041	MMS is not supported for destination country	Image (MMS) messaging is not supported to the destination country of your recipient. MMS messaging is currently only supported in the United States and Canada. Remove the image for the message. Use Sakari Universal MMS to automatically add your image as a clickable link in your message.
MSG-042	Provider does not support MMS	Image (MMS) messaging is not supported by the provider of your outbound number. Remove the image for the message. Use Sakari Universal MMS to automatically add your image as a clickable link in your message.
MSG-043	Free url shorteners are blocked by carriers	The message was blocked because it included a link shortened with a free URL shortener. Depending on the carrier, some "free" hosting site links may be blocked as well (e.g. linktr.ee) Avoid public and shared domain shorteners Add a custom domain to your Sakari account for creating shortened URLs
MSG-044	Unable to send message to a short code	Sakari does not support sending SMS to short code numbers.
MSG-045	Too many messages have been sent between two numbers within a short time period
MSG-046	Outbound number is not usable by Sakari	Your outbound phone number does not support sending SMS from Sakari. Check for a change to: the number’s status in Senders the number’s ownership (porting) the number’s status in the integrated provider’s platform
MSG-047	Carrier does not support SMS or file type
MSG-048	Attachment is too large
MSG-049	Message has expired
MSG-050	Destination carrier requires sender ID pre-registration
MSG-057	Sent over daily limit for your 10DLC brand. Please contact help@sakari.io for more information
MSG-058	Phone number has exceeded daily limits on message throughput. Please submit a toll free verification request
MSG-061	Messaging on unverified toll free numbers is blocked
MSG-062	Message contains blocked words	Due to recent updates with regulations and potential carrier fines, certain messages flagged for inappropriate content may be blocked from sending. If you believe your use-case for sending these messages does not violate any local laws or regulations, please contact our support team at help@sakari.io for further assistance.
NMBR-001	Invalid phone number type
NMBR-002	Unsupported country for purchasing phone number
NMBR-003	Outbound number does not support SMS
NMBR-004	Outbound number is not active
NOTIF-001	Specify notification types to delete
PN-001	Phone number does not support destination country
PN-002	Phone number does not exist
PN-003	Phone number has been ported to another provider
PN-004	Can not enable hosted messaging on trial accounts
PN-005	Can not enable mobile numbers
PN-006	Phone number is already verified
PN-007	This type of phone number can not be added to pass through plans
PN-008	Only numbers from US or Canada can be enabled
PN-009	Call forwarding is not supported on trial accounts
PN-010	Currently we do not support the requested country
PN-011	We do not support self-service issuance of numbers for this country. Please raise a ticket at help@sakari.io
PN-012	Line type is not supported in this country
REG-001	Brand is not associated with this account. Please register with 10DLC.
REG-002	Outbound messaging to US numbers is prohibited without 10DLC registration. Please contact your number provider for registration details.	The outbound number is not associated with an approved 10DLC messaging registration. Apply for 10DLC registration via Sakari:10DLC FAQ Associate the number with an approved 10LC registration: Update Compliance status for a Sender (US & CA)
REG-003	Messaging to US numbers will be prohibited without 10DLC registration from June 1st, 2022. Please contact help@sakari.io to start your submission
REG-012	Messaging to US numbers is prohibited on unverified toll free numbers. Please contact help@sakari.io to start your submission	The outbound number is not associated with an approved toll-free number registration. Apply for Toll-Free Verification via Sakari: US and Canadian Toll-Free Phone Number Verification Guide
REG-014	Contact must be opted in prior to sending a message while sender is on 10DLC Free Trial	Messaging from the US local area code number provided on Sakari Free Trials is restricted by the US SMS carriers (see Platform Free Trial (US Trial Accounts) FAQ). Contacts must text START to the provided number before messages will be delivered.
REG-015	A maximum of 10 opted in contacts can be messaged while sender is on 10DLC Free Trial	Messaging from the US local area code number provided on Sakari Free Trials is restricted by the US SMS carriers (see Platform Free Trial (US Trial Accounts) FAQ). Messages can be sent to a maximum of 10 contacts who have texted START to the provided number.
TEMP-001	Could not find template
TEMP-002	Invalid template type for rendering web page
TEMP-003	Invalid template type
TEMP-004	Invalid template
TOOLS-001	Messages count must be same as outgoing length
TOOLS-002	Please supply a valid number
TOOLS-003	Please supply a valid country code
TOOLS-004	Maximum of 10 urls to shorten
TOOLS-005	Unable to upload file
TOOLS-006	Missing file to upload
USER-001	Unable to send password reset email
USER-002	Can not remove yourself from this account	You are logged in to Sakari using the login profile you are attempting to delete. To change the email for your login profile, please review How do I change the email on a user log-in profile?
USER-003	User does not have access to this account

Sakari error codes

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