Troubleshooting (HubSpot)
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Troubleshooting the HubSpot integration
Step 1: Check user permissions Is there a completed profile, created from your own HubSpot email address, in Sakari? Are you logged in to Sakari using the same...
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Which telephone number does Sakari sync from a HubSpot contact?
HubSpot has two default phone number fields: "Phone Number" and "Mobile Phone Number." Sakari can sync only a single phone number to a single HubSpot Contact ...
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Groups not visible in HubSpot / 'Default' Group displayed
You or another user in HubSpot does not see the phone number Group(s) containing your dedicated number(s) and instead see an option for a Default Group.Follow ...
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How to find the HubSpot Contact ID
In SakariAccess the Contact Card in SakariFrom the Contacts panelClick on a Contact record, and the Contact Card will pop up on the right-hand side of the scre...
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Can I send messages to different numbers for the same HubSpot Contact?
No. Sakari can only pair one telephone number with each Contact record synced from HubSpot. Once a Contact record and telephone number are paired in Sakari, t...
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Session Expired (HubSpot)
When using the Sakari SMS widget within a HubSpot Contact Record for an extended period of time, you may occasionally encounter a “Session Expired” error. This...
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Can I import numbers through the HubSpot integration?
Numbers cannot be imported to Sakari via the HubSpot integration.US/CA landlines purchased from HubSpot can be added to Sakari via Hosted Messaging.Numbers pur...
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Duplicate contact records created in HubSpot
When does this happen?HubSpot creates duplicate contacts when all of the following conditions are met: HubSpot is configured to create new Contact records upon...
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No Sakari Card/Module on HubSpot Contact/Deal/Ticket
If you are unable to find the Send SMS or Action (depending on page) button for 1:1 messaging and you have already connected Sakari to HubSpot, please see the ...
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"Send SMS" button missing from Sakari module on HubSpot Contact
This typically indicates an issue with synchronising the HubSpot Contact record in question. Check for a telephone number Confirm there is a value in the Phon...
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I can't see SMS in the Sakari module in HubSpot
Step 1: Check Sakari access Is there a profile in Sakari created from your own HubSpot email address?If not, follow these steps: When logged in to Sakari, crea...
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I can't see Sakari SMS on a HubSpot Contact's activity timeline
Sakari SMS events on the Contact Activity timeline in HubSpot are created from updates to the properties Sakari creates in HubSpot when creating the integratio...
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'Send SMS' HubSpot workflow action is complete and SMS is not sent/received
A 'complete' status for the Send SMS action in a HubSpot workflow indicates only that a request to send a message has been successfully sent from HubSpot to Sa...
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'Contact is invalid' error returned for correct contact telephone number in HubSpot
The 'Contact is invalid' error is returned in HubSpot when sending a message via an invalid Contact in Sakari.(Re)validate the Contact record in Sakari Search ...
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Changing the HubSpot Contact for a telephone number
Avoid changing the HubSpot Contact record (Contact ID) associated with a specific telephone number after syncing HubSpot with Sakari.If this is unavoidable, de...
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Syncing an updated Contact telephone number in HubSpot to Sakari
To ensure changes to the telephone number on a HubSpot Contact record are synced with Sakari, Archive all Conversations in Sakari that use the previous telepho...
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Find HubSpot Internal Field Names
Internal field names are used by HubSpot to communicate properties to integration partners. This article walks through how to find them. 1. In HubSpot, cli...