Troubleshooting (HubSpot)
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Troubleshooting the HubSpot integration
Step 1: Check user permissions Is there a completed profile, created from your own HubSpot email address, in Sakari? Are you logged in to Sakari using the same...
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Which telephone number does Sakari sync from a HubSpot contact?
HubSpot has two default phone number fields: "Phone Number" and "Mobile Phone Number." Sakari can sync only a single phone number to a single HubSpot Contact ...
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Groups not visible in HubSpot / 'Default' Group displayed
You or another user in HubSpot does not see the phone number Group(s) containing your dedicated number(s) and instead see an option for a Default Group.Follow ...
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How to find the HubSpot Contact ID
In SakariAccess the Contact Card in SakariFrom the Contacts panelClick on a Contact record, and the Contact Card will pop up on the right-hand side of the scre...
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Can I send messages to different numbers for the same HubSpot Contact?
No. Sakari can only pair one telephone number with each Contact record synced from HubSpot. Once a Contact record and telephone number are paired in Sakari, t...
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Session Expired (HubSpot)
When using the Sakari SMS widget within a HubSpot Contact Record for an extended period of time, you may occasionally encounter a “Session Expired” error. This...
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Can I import numbers through the HubSpot integration?
Numbers cannot be imported to Sakari via the HubSpot integration.US/CA landlines purchased from HubSpot can be added to Sakari via Hosted Messaging.Numbers pur...
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Duplicate contact records created in HubSpot
When does this happen?HubSpot creates duplicate contacts when all of the following conditions are met: HubSpot is configured to create new Contact records upon...
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No Sakari Card/Module on HubSpot Contact/Deal/Ticket
If you are unable to find the Send SMS or Action (depending on page) button for 1:1 messaging and you have already connected Sakari to HubSpot, please see the ...
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"Send SMS" button missing from Sakari module on HubSpot Contact
This typically indicates an issue with synchronising the HubSpot Contact record in question. Check for a telephone number Confirm there is a value in the Phon...
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I can't see SMS in the Sakari module in HubSpot
Step 1: Check Sakari access Is there a profile in Sakari created from your own HubSpot email address?If not, follow these steps: When logged in to Sakari, crea...
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I can't see SMS on the HubSpot Contact activity timeline
Sakari SMS events on the Contact Activity timeline in HubSpot are created from updates to the properties Sakari creates in HubSpot when creating the integratio...
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'Send SMS' HubSpot workflow action is complete and SMS is not sent/received
A 'complete' status for the Send SMS action in a HubSpot workflow indicates only that a request to send a message has been successfully sent from HubSpot to Sa...
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'Contact is invalid' error returned for correct contact telephone number in HubSpot
The 'Contact is invalid' error is returned in HubSpot when sending a message via an invalid Contact in Sakari.(Re)validate the Contact record in Sakari Search ...
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Changing the HubSpot Contact for a telephone number
Avoid changing the HubSpot Contact record (Contact ID) associated with a specific telephone number after syncing HubSpot with Sakari.If this is unavoidable, de...
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Syncing an updated Contact telephone number in HubSpot to Sakari
To ensure changes to the telephone number on a HubSpot Contact record are synced with Sakari, Archive all Conversations in Sakari that use the previous telepho...
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Find HubSpot Internal Field Names
Internal field names are used by HubSpot to communicate properties to integration partners. This article walks through how to find them. 1. In HubSpot, cli...