General
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I want to pause my subscription payments
We don't have a "pause" option today, as there are ongoing running costs of keeping data in sync. All active accounts must have an active subscription.
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Tax-Exempt Status
If you are a tax-exempt company and have not yet upgraded your account, you can create a profile in our payment processor by initiating the checkout flow (ente...
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Manage payment methods
Overview All paid Sakari accounts must have at least one payment card. You can have multiple payment cards in Sakari. We will use your default payment card ...
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Credit Balance
Your credit balance is what Sakari usage costs (sent & received messages, phone number validation, call forwarding, etc) are deducted from.
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Update your Billing Email Address
OverviewYour billing email address is used to send a copy of each invoice. To add or update a billing email: In the left navigation select Settings > Plans & ...
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How do I add messaging credit?
Increase your planIf you regularly run out of credits in the month, we recommend increasing your commitment to take advantage of better rates. You will get th...
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Add messaging credit manually
Add credit to your account manually as follows. You will pay the same per-segment rate as your current messaging plan. In the left navigation, select Settings...
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Add Messaging Credit Automatically (Auto Top-up)
Overview Use Auto Top-Up to ensure you have enough credit to send your messages by automatically adding more credit to your account when your messaging credit ...
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Where can I check my messaging credit balance?
View your account's messaging credit balance at any time. In the Settings menu In Settings > Plans & Billing > General An estimate (based on the plan rate fo...
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What happens if I use all my credit?
You cannot send messages if your account's messaging credit balance reaches $0.Negative credit balanceReceived message charges accumulate as a negative balance...
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Configure or Update Your Business Tax ID
Overview You can self-manage your Tax Information in Sakari's Plans and Billing section under the General tab In the left navigation select Settings > Plans &...
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Can I use my credit balance to pay my subscription/recurring items?
No. Your chosen Sakari Plan is a usage commitment with Sakari. The credit balance can only be used to deduct usage-related items.Usage costs (e.g. segment pri...
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Pass-through Pricing
Reduced Credit Usage with Twilio and Aircall IntegrationsWhen using phone numbers imported via an integration for messaging via Sakari, your credits may be deb...