Troubleshooting (Senders)

Something not behaving as expected? Try this section for quick solutions to common problems.

  • Hosted number in Pending status (US/CA)

    The Pending status indicates that Sakari has submitted a request to enable your VOIP/landline number for SMS, and the current provider has not yet automaticall...

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  • Will removing a hosted number from Sakari cancel the number with the original provider?

    No.  The SMS services will return to the original provider, as they remain the owner of the number throughout.

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  • Change a user's dedicated Sender

    In Sakari, you can allocate a Sender to a single user using a single-user Group.  Assuming you have done this, you can change the Sender allocated to a single ...

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  • Group unselectable from dropdown in Sender

    Groups dropdown exceededThere are more Groups on the account than can be shown in the Sender dropdown (approx. 10).Troubleshooting stepsUse a partial name sear...

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  • Changing voice provider? Re-host your Sender!

    The existing hosting arrangement is cancelled when the voice provider for a number added to Sakari via Hosted Messaging is changed.Messages are at risk of bein...

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  • Hosting, porting or importing a number?

    This article explains the difference between the terms 'hosting', 'porting' and 'importing'.  Always use the correct industry terminology when working with tel...

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  • Testing message delivery - six steps for success

    You've just joined Sakari, or added a new outbound Sender, or you've made changes to an existing Sender and want to test if it works.  Follow the steps below t...

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  • 10DLC registration for imported numbers (US/CA)

    10DLC registration for US local area code numbers imported to Sakari via number provider integration (e.g. Twilio, Aircall) is not handled in or by Sakari.Numb...

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  • 'Can not enable mobile numbers' error received for known landline (Hosted Messaging)

    US landline/VoIP numbers may occasionally be identified as mobile numbers when added to Sakari, due to externally-referenced information.In this event, please ...

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  • Hosted number no longer Active

    SMS services reclaimedIf the status of a hosted number changes from Active to Verified, it's likely that the original provider has reclaimed the number's SMS s...

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  • Troubleshooting message deliverability from an imported number

    Contact the original number provider to investigate message deliverability from an imported number.Only the number provider or account owner can access the SMS...

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  • Can I make voice calls from an imported number?

    Yes!  Voice services from the original provider are not affected by the import process.

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  • Can I send SMS to more countries if I bring my number into Sakari?

    Adding your number to Sakari will not increase the number of countries to which SMS can be sent.The original number provider determines international SMS suppo...

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  • Do I need to apply for 10DLC via Sakari for imported numbers? (US/CA)

    No.  An imported number remains wholly owned by the original provider, and they remain the messaging service provider, so a 10DLC registration via Sakari is no...

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  • Will removing an imported number cancel the number with the original provider?

    No.  The original provider remains the owner of the number throughout.

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