Message Status Types and Error Codes

When a text message is sent in Sakari, it moves through a series of messages status states. The most common Sakari message status types and error codes are included below

Message Status Types

There are five main message status types in Sakari:

• Sent - the message has been sent to the carrier
• Delivered - the carrier has confirmed delivery to the mobile phone handset (not all carriers provide this detail)
• Received - this is an inbound (reply) to your message
• Queued - the message has been sent to the carrier and we are pending an acknowledgement that it has been delivered to the contacts handset.
• Error - the message has failed. You can view a list of the most common error codes below.
• Invalid - your contact has invalid information (e.g. an invalid phone number)

Message Error Codes

Some of the most common error codes are: 

• ACCT-006 - Insufficient credit available
• ACCT-018 - Account information used to populate anti spam page has not been setup (this is specific to Canada only)
• MSG-001 - Unable to find an available phone number
• MSG-006 - Unknown provider error
• MSG-007 - Message is too long
• MSG-008 - Message marked as SPAM by carrier
• MSG-009 - Message prohibited by carrier
• MSG-018 - Message could not be routed to destination
• MSG-019 - Undelivered - handset was unreachable, the number was a landline, or the carrier blocked the content
• MSG-020 - Number is a landline and can not accept messages
• MSG-023 - Message was rejected by carrier
• MSG-024 - Message appears to be a duplicate
• MSG-025 - Unknown provider error
• MSG-026 - The message timed out, either the recipient was out of range, their phone was off or the message was unable to be delivered due to a network outage or other connectivity issue
• MSG-028 - Message delivery has been throttled. Message will be retried shortly
• MSG-029 - Phone number has exceeded daily limits on message throughput
• MSG-033 - Carrier service failure
• CONT-001 - Invalid mobile number
• CONT-010 - Contact has requested no further communication
• CONT-012 - Destination number not reachable
• CONT-014 - Number is not capable of receiving SMS