When a text message is sent in Sakari, it moves through a series of message status states. The most common Sakari message status types and error codes are included below.
Message Status Types
There are main message status types in Sakari:
- New - the message is newly created and waiting to be assigned the appropriate status
- Sent - the message has been successfully sent to the carrier
- Delivered - the carrier has confirmed delivery to the mobile phone handset (not all carriers provide this detail)
- Received - this is an inbound (reply) to your message
- Queued - the message has been sent to the carrier and we are pending an acknowledgment that it has been delivered to the contacts handset.
- Validated - the message has been approved to send in Sakari and is pending delivery to the carrier
- Error - the message has failed. You can view a list of the most common error codes below.
- Invalid - your contact has invalid information (e.g. an invalid phone number)
Message Error Codes
Some of the most common error codes are:
| ACCT-001 | You have exceeded your free account limit |
| ACCT-002 | Invalid plan specified |
| ACCT-003 | Customer does not exist in payment system |
| ACCT-004 | Unable to change plan |
| ACCT-005 | Invalid top-up amount; the minimum amount is $10 |
| ACCT-006 | Insufficient credit available |
| ACCT-007 | Could not find account by payment system id |
| ACCT-008 | Account ID is invalid |
| ACCT-009 | Account is not able to be topped-up |
| ACCT-010 | IP Address is blocked |
| ACCT-011 | Email domain is blocked |
| ACCT-012 | You can only mark contacts as pre-approved on paid plans |
| ACCT-013 | Invalid account name |
| ACCT-014 | Plan changes must be made on the primary account |
| ACCT-015 | Can not update this property for this integration |
| ACCT-016 | Insufficient access to this API |
| ACCT-017 | Account must be verified by our staff prior to upgrading/topping-up to prevent SPAM usage. A member of staff will review and contact you within 24 hours |
| ACCT-018 | Account information used to populate anti-spam page has not been setup |
| ACCT-019 | Invalid auto top-up amounts |
| ACCT-020 | Account must have an active subscription |
| ACCT-021 | User does not have access to any phone numbers or groups |
| ACCT-022 | Gmail users cannot be added to unverified accounts |
| ACCT-023 | Top-ups are no longer supported on Pay and Go plans. Please upgrade to a subscription plan |
| ACCT-024 | We have detected an unusual volume of accounts created by this email domain. Please submit a ticket with our support team if you believe this is incorrect. |
| AUTH-001 | User does not have access to specified account |
| AUTH-002 | Non-matching account id |
| AUTH-003 | Temporary access has expired |
| AUTH-004 | Email is not verified |
| AUTH-005 | User must be an administrator to access this endpoint |
| AUTH-006 | User does not have sufficient permissions to access this endpoint |
| CALL-001 | From field is missing |
| CALL-002 | Destination field is missing |
| CAM-001 | Campaign must have field mappings |
| CAM-002 | Campaign must have a template |
| CAM-003 | Invalid campaign id |
| CAM-004 | Uploaded file contains no valid contacts |
| CAM-005 | Invalid campaign request |
| CONT-001 | Invalid mobile number |
| CONT-002 | Invalid country |
| CONT-003 | Invalid country for mobile number |
| CONT-004 | Invalid contact id |
| CONT-005 | Self-registration not supported; please enable this feature in account settings |
| CONT-006 | Contact is invalid |
| CONT-007 | CSV must contain a column titled 'mobile' |
| CONT-008 | Contact already exists |
| CONT-009 | Invalid merge strategy |
| CONT-010 | Contact has requested no further communication |
| CONT-011 | No phone number supplied |
| CONT-012 | Destination number not reachable |
| CONT-013 | No route available to destination |
| CONT-014 | Number is not capable of receiving SMS |
| CONT-015 | Country is not supported for sending SMS |
| CONT-016 | Account prohibits sending to this country |
| CONT-017 | Number is not in service |
| CONT-018 | Contact tracking not available |
| CONV-001 | Invalid conversation ID |
| CONV-002 | Unable to create conversation |
| CONV-003 | Unable to find an available phone number |
| CONV-004 | Contact must be specified |
| CONV-005 | Inbound phone number is not active |
| DOM-001 | A domain is required |
| DOM-002 | Domain is associated with active links; remove/update them to delete domain |
| DOM-003 | Domain already exists and is active within our system |
| DOM-004 | Domain not found |
| GEN-001 | No ID supplied |
| GEN-002 | Invalid request |
| GEN-003 | Item not found |
| GEN-004 | Invalid ID |
| GEN-005 | Max number of generated ids reached |
| GRP-001 | Group not found |
| GRP-002 | User does not have any mapped groups or phone numbers |
| GRP-003 | Group is required |
| HOOK-001 | Invalid webhook url |
| INSI-001 | Start date must be a valid date |
| INSI-002 | End date must be a valid date |
| INSI-003 | Start date must come before or equal to today and end date |
| INT-001 | Integration is not active |
| INT-002 | Provider is not enabled for destination country |
| INT-003 | Integration appears to have been disconnected |
| INT-004 | User does not have permissions to this contact. Must be contact owner |
| INT-005 | AirCall appears to have been disconnected |
| INT-006 | HubSpot appears to have been disconnected |
| INT-007 | Pipedrive appears to have been disconnected |
| INT-008 | Unable to update Slack Notifications |
| INT-009 | Unable to parse contact owner attributes |
| INT-010 | Active subscription to Intercom required |
| INT-011 | Intercom appears to have been disconnected |
| INT-012 | Twilio appears to have been disconnected |
| INT-013 | ActiveCampaign API Key or API URl are invalid |
| INT-014 | Sakari does not have permission to view tickets in HubSpot |
| INT-015 | Slack channel no longer exists or is inaccessible |
| INT-016 | CallRail API key is no longer valid |
| INT-017 | Slack appears to have been disconnected |
| INT-018 | Pipedrive account is no longer active - possible expiration of trial or non-payment |
| INT-019 | Contact does not exist |
| INT-020 | Sakari does not have permission to add reactions to messages in Slack |
| INT-021 | ActiveCampaign account is no longer active - possible expiration of trial or non-payment |
| INT-022 | AirCall has not configured this number correctly for SMS |
| JOB-001 | Too many parallel conversations requested. Upgrade your account to increase limit |
| JOB-002 | Could not find execution |
| LINK-001 | Short link not found |
| LINK-002 | Destination Url required when creating or updating a short link |
| MSG-001 | Unable to find an available phone number |
| MSG-002 | Invalid message id |
| MSG-003 | Could not find message |
| MSG-004 | Could not find active conversation for message |
| MSG-005 | Missing job id |
| MSG-006 | Unknown provider error |
| MSG-007 | Message is too long |
| MSG-008 | Message marked as SPAM by carrier |
| MSG-009 | Message prohibited by carrier |
| MSG-010 | Missing contact ID, conversation ID or list of contacts |
| MSG-011 | You can only send up to 100 messages. Reduce the number of contacts or create a campaign |
| MSG-012 | This message has been identified as spam or contains images or links which are not supported on unverified trial accounts. Please contact us at help@sakari.io to verify your account. |
| MSG-014 | Missing message template |
| MSG-015 | Message contains profanity and is blocked |
| MSG-016 | The number is restricted and cannot be used to send message |
| MSG-017 | Unable to process message |
| MSG-018 | Message could not be routed to destination |
| MSG-019 | Undelivered - handset was unreachable, the number was a landline, or the carrier blocked the content |
| MSG-020 | Number is a landline and can not accept messages |
| MSG-021 | Number is a premium rate number and can not accept messages |
| MSG-022 | Number is a pager and can not accept messages |
| MSG-023 | Message was rejected by carrier |
| MSG-024 | Message appears to be a duplicate |
| MSG-025 | Unknown provider error |
| MSG-026 | The message timed out |
| MSG-027 | Downstream provider failed multiple times; retry limit exceeded |
| MSG-028 | Message delivery has been throttled; message will be retried shortly |
| MSG-029 | Phone number has exceeded daily limits on message throughput |
| MSG-030 | Message was destined to a prepaid mobile with insufficient funds, an invalid Postpaid number, or subscriber that opted out of SMS |
| MSG-031 | Destination app error |
| MSG-032 | Message has been cancelled manually |
| MSG-033 | Carrier service failure |
| MSG-034 | Could not download media |
| MSG-035 | Message delivery receipt expired |
| MSG-036 | Messaging to/from a toll-free number is blocked |
| MSG-037 | The sent-to phone number is not associated with a carrier |
| MSG-038 | User has opted out of communication |
| MSG-039 | Subscriber Age Restriction |
| MSG-040 | Message exceeds maximum cost set by provider |
| MSG-041 | MMS is not supported for destination country |
| MSG-042 | Provider does not support MMS |
| MSG-043 | Free URL shorteners are blocked in the United States and Canada |
| MSG-044 | Unable to send message to a short code |
| MSG-045 | Too many messages have been sent between two numbers within a short time period |
| MSG-046 | Outbound number is not usable by Sakari |
| MSG-047 | Carrier does not support SMS or file type |
| MSG-048 | Attachment is too large |
| MSG-049 | Message has expired |
| MSG-050 | Destination carrier requires sender ID pre-registration |
| MSG-057 | Sent over daily limit for your 10DLC brand. Please contact help@sakari.io for more information |
| MSG-058 | Phone number has exceeded daily limits on message throughput. Please submit a toll free verification request |
| MSG-061 | Messaging on unverified toll free numbers is prohibited |
| MSG-062 | Message may contain prohibited content. Contact help@sakari.io for assistance |
| NMBR-001 | Invalid phone number type |
| NMBR-002 | Unsupported country for purchasing phone number |
| NMBR-003 | Outbound number does not support SMS |
| NMBR-004 | Outbound number is not active |
| NOTIF-001 | Specify notification types to delete |
| PN-001 | Phone number does not support destination country |
| PN-002 | Phone number does not exist |
| PN-003 | Phone number has been ported to another provider |
| PN-004 | Can not enable hosted messaging on trial accounts |
| PN-005 | Can not enable mobile numbers |
| PN-006 | Phone number is already verified |
| PN-007 | This type of phone number can not be added to pass through plans |
| PN-008 | Only numbers from US or Canada can be enabled |
| PN-009 | Call forwarding is not supported on trial accounts |
| PN-010 | Currently we do not support the requested country |
| PN-011 | We do not support self-service issuance of numbers for this country. Please raise a ticket at help@sakari.io |
| PN-012 | Line type is not supported in this country |
| REG-001 | Brand is not associated with this account. Please register with 10DLC. |
| REG-002 | Messaging to US numbers is prohibited without 10DLC registration. Please contact help@sakari.io to start your submission |
| REG-003 | Messaging to US numbers will be prohibited without 10DLC registration from June 1st, 2022. Please contact help@sakari.io to start your submission |
| REG-012 | Messaging to is prohibited on unverified toll free numbers. Verify your Toll Free Number from the Senders page |
| REG-014 | Contact must be opted in prior to sending a message while sender is on 10DLC Free Trial |
| REG-015 |
A maximum of 10 opted in contacts can be messaged while sender is on 10DLC Free Trial
|
| TEMP-001 | Could not find template |
| TEMP-002 | Invalid template type for rendering web page |
| TEMP-003 | Invalid template type |
| TEMP-004 | Invalid template |
| TOOLS-001 | Messages count must be same as outgoing length |
| TOOLS-002 | Please supply a valid number |
| TOOLS-003 | Please supply a valid country code |
| TOOLS-004 | Maximum of 10 urls to shorten |
| TOOLS-005 | Unable to upload file |
| TOOLS-006 | Missing file to upload |
| USER-001 | Unable to send password reset email |
| USER-002 | Can not remove yourself from this account |
| USER-003 | User does not have access to this account |