Message Status Types and Error Codes

Adam Horsman

June 29, 2021 20:57

When a text message is sent in Sakari, it moves through a series of messages status states. The most common Sakari message status types and error codes are included below.

Message Status Types

There are main message status types in Sakari:

Sent - the message has been sent to the carrier
Delivered - the carrier has confirmed delivery to the mobile phone handset (not all carriers provide this detail)
Received - this is an inbound (reply) to your message
Queued - the message has been sent to the carrier and we are pending an acknowledgement that it has been delivered to the contacts handset.
Validated - the message has been approved to send in Sakari and is pending delivery to the carrier
Error - the message has failed. You can view a list of the most common error codes below.
Invalid - your contact has invalid information (e.g. an invalid phone number)

Message Error Codes

Some of the most common error codes are:

ACCT-006 - Insufficient credit available
ACCT-018 - Account information used to populate anti spam page has not been setup (this is specific to Canada only)
MSG-001 - Unable to find an available phone number
MSG-006 - Unknown provider error
MSG-007 - Message is too long
MSG-008 - Message marked as SPAM by carrier
MSG-009 - Message prohibited by carrier
MSG-018 - Message could not be routed to destination
MSG-019 - Undelivered - handset was unreachable, the number was a landline, or the carrier blocked the content
MSG-020 - Number is a landline and can not accept messages
MSG-023 - Message was rejected by carrier
MSG-024 - Message appears to be a duplicate
MSG-025 - Unknown provider error
MSG-026 - The message timed out, either the recipient was out of range, their phone was off or the message was unable to be delivered due to a network outage or other connectivity issue
MSG-028 - Message delivery has been throttled. Message will be retried shortly
MSG-029 - Phone number has exceeded daily limits on message throughput
MSG-033 - Carrier service failure
MSG-036 - Messaging to/from a toll free number is blocked
MSG-037 - The sent-to phone number is not associated with a carrier
MSG-043 - Free URL shorteners are blocked in the United States and Canada
CONT-001 - Invalid mobile number
CONT-010 - Contact has requested no further communication
CONT-012 - Destination number not reachable
CONT-014 - Number is not capable of receiving SMS