The CONV-003 error indicates that Sakari is unable to find a supported outbound phone number with which to send your message.

This generally occurs for one of three reasons.

International messaging to an unsupported country

The Sender in the selected Group does not support messaging to the recipient's country.

Troubleshooting options:

• Add a Sender to your account/select a Group containing a Sender that supports messaging to that country
• Enable Shared Pool Fallback on the selected Group

Non-active telephone number

The phone number in the selected Group has a status other than Active in Sakari.  This most commonly occurs with hosted numbers that are not enabled for sending SMS messages.

Troubleshooting steps:

• Take the actions in Add Sender > Bring Your Own - 'Hosted Messaging' (US & CA landline/VoIP SMS enablement) required to complete hosting
• Do not send further messages from the number/via the Group until the status is Active
• Select a different Group containing a supported number

A number's status changing from Active may indicate the original provider has withdrawn SMS enablement (Hosted Messaging).  Open a ticket with help@sakari.io.

Group incorrectly defined in HubSpot workflow

The value in the Custom field in the 'Send SMS' action in your HubSpot workflow and the Tag in the desired Sender's Group in Sakari do not match.  Sakari cannot identify the desired Group.

Troubleshooting steps:

• Change the value in the Custom field to match the Tag in the Group in Sakari (or vice versa)

or

• Use the Send From Type 'Group' and select the desired Group from the dropdown

Messages that return the CONV-003 error are not charged.