Sakari can text-enable your existing landline or Voice over Internet Protocol (VoIP) phone number in the United States and Canada through a process called Hosted Messaging.
Your team can keep using your existing company landline or VoIP phone number to send and receive voice calls. All text messages will automatically be routed through Sakari and sent from your existing landline or VoIP phone number.
Notes:
When setting up your existing VoIP or landline number for text messaging with Sakari, make sure you can receive a verification call on that number. We will send a one-time verification code to the phone number during setup.
Numbers added to Sakari via Hosted Messaging do not support Call Forwarding.
Unsupported number types
Mobile numbers and telephone numbers provided by wireless carriers
Add your number
- Navigate to your Senders page
- Click Add Sender in the top right corner of your screen
- Select Bring Your Own
Hosted messaging is only supported for numbers from the United States and Canada.
Enter your number and choose your provider.
If your provider isn't shown, or the selected provider doesn't allow verification, select Other.
Verify Number
When you click Verify, you will receive a phone call with a six-digit code.
Enter this code in the prompt:
This step verifies your ownership of the number.
You can skip the verification if you cannot receive automated calls or want to verify later. Before the number can be hosted, you must verify your ownership by providing additional documentation by email.
The number status will show as Verified in the Senders section in Sakari:
Sign LOA
Complete the form shown. Using the same details for multiple numbers will expedite the overall process.
Who needs to sign the LOA?
In most cases, the end user of the number should not sign the LOA.
The signee should be the current provider's billing contact for the number, and/or be recognised by the current provider as having authority over the use of the specific telephone number(s).
Adding a signee who is not authorised by the current provider may cause the provider to reject Sakari's hosting request.
Note:
- An address in the United States or Canada is required
- The inbox of the email address provided must be monitored
After the signed LOA is received by Sakari, the number status will change to Pending in Sakari:
Wait for SMS enablement in Sakari
Once the LOA is signed, allow 5-7 business days for the message routing configuration to update in the industry.
Once enabled for SMS via Sakari, the number status will change to Active:
Confirmation SMS
Depending on the provider, you may receive a text message confirming that "[number] is enabled for SMS". Sakari does not send this message.
Note: After SMS enablement, US local area code numbers must be aligned ('provisioned') with an approved 10DLC campaign. This external process is usually completed within hours.
Lead times can vary, and the confirmation message is occasionally sent before the number status changes to Active. Sakari will mark the number as Active only after we confirm it has been successfully aligned.
Pricing
Standard Sakari text messaging rates will apply. The additional phone number is treated as a standard United States or Canada phone number, and standard phone billing rates apply.
To view the messaging pricing, please visit: https://sakari.io/pricing/