How to set up a workflow for a HubSpot ticket response

1. Open your HubSpot account settings and select "Service" and "Tickets"

Ticket_Workflow_1.jpg

 

2. Scroll to the bottom of the window and find the table "Trigger actions when a ticket reaches a certain status". Click "Create workflow" on the column for the status you want to trigger your action.

Ticket_Workflow_2.jpg

 

3. Click "See more" to see all actions you can use.

Ticket_Workflow_3.jpg

4. Select "Send SMS for Ticket" under the Sakari actions.

Ticket_Workflow_4.jpg 

 

5. Fill in the options for the action and click "Save".

Ticket_Workflow_5.jpg

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