When requesting the help of the Sakari team to troubleshoot a HubSpot workflow that is not sending a text message, please provide the following by creating a ticket or emailing the Sakari support team at help@sakari.io:
- A screenshot of the "Send SMS" action configuration from your workflow
- A screenshot of the workflow "Action Log" tab filtered for the failed contact (if the "Action Log" tab has an error for the Sakari Send SMS action, please also click the "Event Details" button and provide a screenshot)
- A screenshot of the HubSpot contact record for this contact with the mobile phone number and phone number in the screenshot
- The full URL for the HubSpot contact record for the contact
A screenshot of the "Send SMS" action configuration
Please provide a screenshot of the Sakari "Send SMS" action in your workflow like the one shown below. This will allow us to see how you have configured the Sakari "Send SMS" action in your workflow.
A screenshot of the "History" tab filtered for the contact
In your workflow, click the "History" tab and provide a screenshot. If we're researching a specific contact, please filter the results using the "Select a contact" filter in the top right.
A screenshot of the HubSpot contact record for this contact
Provide a screenshot of your HubSpot contact record. Please include the following in the image:
- The full URL (this includes the HubSpot contact ID that's helpful for researching)
- The contacts Mobile Phone Number property
- The contacts Phone Number property
