Alphanumeric Sender ID FAQ

Use an Alphanumeric Sender ID to send text messages from your branded company name.

Restrictions

One way messaging

Alphanumeric Sender IDs only support one-way messaging.  Customers receiving messages from an Alphanumeric Sender ID cannot reply directly.

Sakari offers a feature called Universal Reply, which allows responses via a chat interface.

Countries supported

Although Sakari requires you to choose a country to configure the Alphanumeric Sender ID, you can use a single Alphanumeric Sender ID to message any enabled destination

  • Alphanumeric Sender ID is not supported in the United States or Canada
  • Sender IDs cannot send messages to every country in the world.  Please see this list for restrictions: Alphanumeric Sender ID Support by Country.

Requirements

Alphanumeric Sender IDs can be between 3 to 11 characters in length (most countries have a 6 character minimum) and support the following categories:

  • Upper-case letters A-Z
  • Lower-case letters a-z
  • Numbers 0-9

Your ID must include at least one letter and cannot be composed only of numbers. Non-ASCII special characters and punctuation, including spaces, are not allowed.

 

Adding a Sender ID to your account

Alphanumeric Sender IDs can be added to your account directly in the Sakari Hub: Buy a Number