Troubleshooting steps

The Sakari Support team reviews every request to add an Alphanumeric Sender ID to ensure legitimacy and supportability.  

The review takes no longer than 24 hours and typically much less.  If you don't see a change in status within this time, please open a ticket with Sakari Support at help@sakari.io.

Please don't attempt to send messages via a new Alphanumeric Sender ID until its status is Active in the Senders section, as shown below.