Universal Reply

Alphanumeric Sender IDs do not support message replies when a text message is sent.

The Universal Reply features inserts a reply link into your message that allows for 2 way conversations via Alphanumeric Sender ID.

Replies from the customer via Universal Reply do not have a messaging cost.

Enable Universal Reply

For messages sent from an Alphanumeric Sender ID

  • Navigate to Senders
  • Select the Sender ID configured on the account
  • Click the checkbox next to Universal Reply
  • Click Save in the top right corner of the screen

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What will my contact see?

  • When your contact receives this message, they will see a standard SMS with a note to "tap to reply" and a link:

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  • When the recipient taps the link, a web form opens with the conversation history:

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  • The recipient can type a reply and tap Send:

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  • If successful, this page will be displayed. The user can now close this window.

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  • You will see the reply on your Sakari Dashboard, integrations and mobile app.

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