Follow the troubleshooting steps below as soon as possible if a HubSpot workflow containing the Send SMS action is executed in error.

Stopping the workflow in HubSpot will not prevent Sakari from sending messages.

Disable Auto-Top Up

Prevent Sakari from automatically adding more credit to send unwanted messages by disabling Auto Top-Up in Settings > Plans & Billing:

Contact Sakari Support

In the event of an unintended workflow execution, Sakari Support can:

Suspend your messaging queue

Stops all outbound messages of any type from being sent, allowing the unwanted messages to be cleared.

Delete suspended messages

Deletes messages suspended from processing as a result of suspending the queue, or the account running out of credit (which has the same result).

Submit a ticket via help@sakari.io titled 'URGENT: suspend outbound messaging queue for [your account name]' and Sakari Support will respond as soon as possible.

Sakari is not responsible for the cost of any messages sent due to unintended contact enrolment in or execution of a workflow in HubSpot. 

Context

Message requests generated by a HubSpot workflow are received as one 'job' by Sakari.  The requests are then processed into individual messages by Sakari.

Stopping the workflow in HubSpot will not prevent Sakari from sending messages.  Sakari will continue to send these messages as long as there is sufficient messaging credit on the account.