Overview
Route inbound messages to specific HubSpot inboxes via Sakari inboxes.
Each HubSpot account has a single Conversations inbox that can be mapped to a Sakari Group. All received text messages will be sent to the HubSpot inbox.
HubSpot users on the Professional and Enterprise HubSpot plans can create multiple inboxes. Sakari supports one-to-one, one-to-many and many-to-one mapping. Here's how to create additional HubSpot inboxes.
Configure in HubSpot
Repeat steps 1-3 for each HubSpot inbox you want to set up.
Step 1 - Create individual HubSpot inbox
Create (if it doesn't already exist) the individual inbox you would like to have. Go to HubSpot settings, click Inboxes, and Create new Inbox.
Step 2 - Map the new inbox to HubSpot users
Map the new inbox to the team, user or users that should have access to the inbox.
Step 3 - Enable channel connection
Select the Connect a Channel Later option in the lower right. Your mapping to the HubSpot inbox will be completed within Sakari.
Map the inboxes in Sakari
In Sakari, go to Integrations > HubSpot. Toggle on HubSpot Inbox and map each Group to the desired HubSpot inbox.
Pro tip: Add your Sakari user profile to the Group(s) you want to map. Only the Groups your profile is a member of will appear in the dropdown.
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