Event Notifications (HubSpot Integration)


Overview

The HubSpot Integration panel features a setting called Event Notifications.

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What does the "Event Notifications" setting do? 

Timeline events & message info properties

Setting Event Notifications to 'Timeline events & message info properties' will:

  • Create nine new HubSpot 'Message Received' contact properties in your HubSpot account 
  • Create nine new HubSpot 'Message Sent' contact properties in your HubSpot account 
  • Create a timeline event on the Contact record any time a message is sent or received

The new properties will be updated each time you send and receive a new text message.

 

Inbound message info properties

Setting Event Notifications to 'Inbound message info properties' creates the same nine 'Message Received' HubSpot contact properties.

  • Message Sent properties are not created
  • Timeline events will not be created

The Message Received properties will be updated each time you receive a new text message.

 

No event notifications

Neither the contact properties nor timeline events will be updated when you receive a new text message. 

 

What are the new properties? 

Message Received At 02/24/2020
Message Received Body Hello, this is a customer reply message example.
Message Received Destination  +13143905126
Message Received Error  
Message Received ID 5e5445bb281a8e0f38498763
Message Received Price 0.04
Message Received Segments 1
Message Received Status received
Message Received Type sms

 

plus the equivalent Message Sent properties.

 

How can I use the new HubSpot properties?  

The new contact properties in HubSpot can be used in various ways, including HubSpot dashboard reporting, as a workflow trigger, or in workflow actions.

 

Make Sakari SMS events visible on the Contact record

If you have selected 'Timeline events & message info properties', you must make the Sakari SMS events visible on the Contact record.

  1. In HubSpot, navigate to any contact record
  2. Click the Filter activity link in the top menu.
  3. Ensure the Sakari SMS option is turned on under Integrations. 
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