When a contact replies to your SMS messages in Pipedrive, you will want to be notified.
There are a number of options on how to be notified, including Slack, email, and text message notifications.
Email notifications when a new text message is received can be triggered from several different locations depending on what features in Pipedrive you have access to.
A Slack notification can be created when a new message is received. You can also respond directly from the Slack channel from both the Slack desktop application and Slack mobile app.
Sakari Mobile App Notifications
When the Sakari Chat app is installed, you will receive a push notification when a new message is received.
The Sakari Chat app can be found in the Apple and Android app stores here: