This typically indicates an issue with synchronising the HubSpot Contact record in question.

Check for a telephone number

Confirm there is a value in the Phone Number and/or Mobile Phone Number property on the Contact in HubSpot.  Contacts without a value in either property will not sync to Sakari.

Check for a duplicate telephone number

Check for contacts in HubSpot with the same telephone number.  If more than one Contact record has the same number, only one will have a "Send SMS" button.

Sakari can only map one HubSpot Contact ID to one telephone number.

Confirm the mapping in Sakari

• Search for the number in the Contacts section
• Open the Contact Card
• Open the HubSpot section
• Check the 'vid' - this is the HubSpot Contact ID mapped to the telephone number in Sakari

Merge Contacts in HubSpot

In HubSpot, merge all other Contact IDs that have this telephone number into the mapped Contact ID.

Check the Mobile Phone Property integration setting

The Mobile Phone Property setting in the HubSpot integration determines which telephone number on a HubSpot Contact record is mapped to that HubSpot Contact record ID in Sakari.

If there is no phone number in HubSpot in the property defined by your integration settings, the contact will not sync, and the Send SMS button will not appear in HubSpot.

PRO TIP: To update your Sakari integration settings: How to Set Up the HubSpot SMS Integration