1:1 messages are sent from Inboxes in Sakari. Send messages instantly or at a set date and time.
Sending a new message
To send a new message:
- Select your intended Inbox from the dropdown
- Click New message in the top right corner of the screen
- Search or paste the destination (contact's) name or number in the "To:" field
- Type a message
- Click Send
Please Note
You can search for the contact by any individual field, such as first name or phone number, but not a combination (e.g. first and last name).
When there is an active SMS Conversation with the Contact in the Inbox, your message will be added to it.
Scheduling a new message
To schedule a new message:
- Make sure you have selected the intended group from the dropdown
- Click New message in the top right corner of the screen
- Search in the "To:" field of the newly created message
- Type a message
- Click the clock icon and select from the pre-populated times or click Custom Time
To cancel a scheduled message:
- Hover over the scheduled message
- Click on the trash icon that appears
- Confirm the cancellation in the popup that appeared
Your scheduled message will display an "error": "Scheduled message has been cancelled. Failed to send [time]."
FAQs and troubleshooting
How do I send bulk messages?
Utilize a Sakari Campaign to send or schedule bulk SMS messages.