Sakari Support for Opt-Out Keywords

 

STOP and UNSUBSCRIBE Responses

Replies of "Stop" and "Unsubscribe" will automatically opt-out contacts from receiving messages from your Sakari phone number. A default message will automatically be triggered to your contact when they unsubscribe.

When a stop keyword is received, this will prevent the contact from receiving any further messages from your Sakari phone number. Within Sakari, the phone number is automatically blacklisted, and all subsequent message attempts will fail to send.

Only single-word messages will trigger the phone number block. For example, a reply of "STOP" will stop the contact from receiving messages from that specific Sakari phone number, but replying "Please Stop" or "Cancel Please" would not.

Example Default Reply #1

NETWORK MSG: You replied with the word "stop" which blocks all texts sent from this number. Text back "unstop" to receive messages again.

Example Default Reply #2

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

 

START and UNSTOP Responses

Replies of either "Start" or "Unstop" will opt contacts back in to the messages coming from a your Sakari phone number.  A default message will automatically be triggered to your contact when they re-subscribe.

Example Default Reply #1

You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.

Example Default Reply #2

NETWORK MSG: You have replied "unstop" and will begin receiving messages again from this number. Msg&Data rates may apply. Reply HELP for help, STOP to cancel.

 

Help Response

When your contact responds with the word HELP, Sakari will automatically return a text message with the following structure: 

"{Business Name} Alerts: Help at {phone/email/website} or {phone/email/website}. Msg&data rates may apply. {Message frequency}. Text STOP to cancel."

This template is based on the business information supplied during the initial account creation.

 

 

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