Troubleshooting (Groups)
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User profile missing from dropdown in Group
Profile is incompleteA User's log-in profile must be completed with a name before their profile appears in the dropdown.Troubleshooting stepsAsk the new user t...
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Sender unselectable from dropdown in Group
Sender dropdown exceededThere are more Senders on the account than can be shown in the Sender dropdown (approx. 10).Troubleshooting stepsUse a partial number s...
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Required Group is not present in a dropdown
Please ensure your Administrator user profile has been added to the Group you want to configure. Messaging and administration permissions on a Group are contr...