Setting up the Intercom Integration

Overview

How to set up the Sakari integration with Intercom chat.  Using this integration, any time a new Intercom chat is started, you'll receive a text message to a phone number(s) of your choice.


Setup Steps

Step 1

Log in to your Sakari account at https://hub.sakari.io

Step 2

In the left navigation go to Integrations > Intercom

Step 3

Click the red "Connect" button.

Step 4

Confirm the integration between Intercom and Sakari SMS. Click the green "Authorize Access" button.

Step 5

Now we're ready to configure the integration.  There are three configuration setup options: 

  • Mobile Phone Numbers of Users to send notifications to - The numbers that should receive the text message.  These should be in the E.164 format and multiple numbers should be comma delimited.  For example: +14151234567,+441708869933
  • Send SMS when user replies - This will toggle on if you want to receive a text message when a reply chat is received (a chat message beyond the initial chat)
  • Minimum delay before sending next SMS notification - this will define how frequently you'll receive a text message.  Selecting "Send after 10 minutes" will trigger a new text message if a reply is received after a 10 minute period of no chat activity.

Step 6

Click the blue "Save" button.

Step 7

You're done!  Your Intercom and Sakari integration is complete.