Pending Aircall Numbers

What's happening?

When you connect your Aircall account to Sakari, we run a series of tests to check if your numbers are ready for two-way messaging.

Sometimes your numbers don't pass these tests. When this happens they are labelled "Pending" in the Phone Numbers tab of the Account Settings.

 

What can I do to fix this?

Please check if your numbers are added to your Sakari integration in your Aircall dashboard:

  1. Log in to the Aircall Admin Dashboard: https://dashboard-v2.aircall.io/login
  2. Click Integrations on the left-hand side.
  3. Find the Sakari integration you want to connect the numbers to and click Configure.
  4. Click Add or remove numbers and add the numbers.

Once all the numbers have been added, go back to Sakari and refresh your Aircall integration:

  1. Log in to the Sakari Dashboard: https://hub.sakari.io/
  2. Click Integrations on the left-hand side.
  3. Click the Aircall integration.
  4. Click on Refresh to start the process.

After a few minutes, check back your numbers in the Account Settings. If they are "active" then the numbers are now ready to use.

 

This didn't fix it. What next?

If this hasn't been fixed, this means that there is something wrong with the number's configuration on Aircall's side. Please let us know by raising a request for our support team at help@sakari.io and we'll work with Aircall to finish the fix.

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