Alphanumeric Sender ID Replies

By default, as a technology, Alphanumeric Sender IDs do not support message replies when a text message is sent.

For these situations, we offer the Sakari Universal Reply feature. Using Universal Reply, a unique link is added to your text message that allows the contact to navigate to a simple web form to reply. You will receive the reply in Sakari exactly as if it was a regular message.

This way, you can use Alphanumeric Sender ID numbers and still receive replies to your messages.

 

How do I enable Universal Reply?

There are two ways to enable Universal Reply, depending on your use cases.

 

On all messages sent from an Alphanumeric Sender ID:

1. Open the account settings by clicking on the cog on the top right of the Dashboard.

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2. Next to the Alphanumeric Sender ID number, click on the pencil icon to edit the number.

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3. Activate the "Universal Reply" option. Please note that you are not able to forward this number.

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4. Type your message as you normally would and click Send.

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On a single message sent from any number:

1. Type your message as you normally would. Where you want to insert a link to reply, include {{{allowReply}}}. This will be replaced with a link when you send the message.

Please note: This only works in the Sakari Dashboard. When used directly in other integrations, it will be replaced simply with a blank space.

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What will my contact see?

1. When your contact receives this message, they will see a normal SMS with a note to "tap to reply" and a link.

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2. When the recipient taps the link, a web form opens with the conversation history.

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3. The recipient can then type a reply and tap "Send".

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4. If successful, this page will be displayed. The user can now close this window.

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5. You will see the reply on your Sakari Dashboard, integrations and mobile app.

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