How to send MMS (images) from HubSpot

You can add images to your messages and send them as an MMS. There are different ways of doing this, depending on whether you are sending a message to one contact from the Contact, Deal, or Ticket view or to many contacts using Workflows.

Note: MMS messaging is only supported in the United States and Canada today

Note: AirCall numbers don't support sending or receiving MMS messages.

Requirements: Supported image formats are: .jpg, .png, gif.  The recommended image file size is no more than 500kb (up to 600kb for US/CA local phone numbers).

 

From the Contact, Deal, or Ticket View:

1. Open the Sakari "Send SMS" popup from your contact, deal, or ticket. 

MMS_01.png

 

2. Next to the "Message" box, click on the "Add Attachment" button. It's represented by a paper clip icon.

MMS_02.png

 

3. Drag and drop the file to the box or click to open the file explorer and select a file.

MMS_03.png

 

4. Complete your message and click send.

MMS_04.png

 

From a Workflow:

We also support sending additional media from workflows, by configuring the "Send SMS" workflow action options. Please see this article for more details:

Understand the HubSpot "Send SMS" Workflow Action Options

 

The media field is used to send text messages with an image (MMS messages).  The image can be linked in two different ways: 

Note: MMS messaging is only supported in the United States and Canada today
Requirements: Supported image formats are: .jpg, .png, gif.  The recommended image file size is no more than 500kb (up to 600kb for US/CA local phone numbers).
 

Hardcoded and HubSpot Token Examples

In the token example, this contact property should be an image URL that is publicly available.

hubspot-mms-media-field.png

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