US Sales Tax FAQ

Why am I being charged for sales tax?

Customers with a US-based billing address may be subject to state and local sales tax. Sales tax will apply to billing addresses located in the following states:

  • North Dakota
  • North Carolina
  • Nevada
  • South Dakota
  • Iowa
  • Rhode Island
  • West Virginia
  • Ohio
  • Utah
  • Washington
  • Maryland

Prices displayed on do not include sales tax since tax rates and applicability varies across country, state, and locality.

If I update my address or submit a tax exemption certificate, will this impact the taxes charged on older invoices?

No. We do not adjust the billing or invoicing of previous periods. Any prior months’ taxes will not be recalculated.

Do I qualify for a tax exemption?

If your company or non-profit organization qualifies for a sales tax exemption, you can reach out to with the following information to have sales tax removed from any future invoices:

  • Organization Name
  • Copy of a signed tax exempt certificate

I submitted an exemption form, why am I still being charged sales tax?

Taxes could still be included in your bill if either:

  • The exemption certificate was still in review after the billing period was closed
  • The exemption certificate covers a state that is different from your billing address
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