Send a Text Message from a HubSpot Deal Workflow

Send a text message to all contacts associated with a Deal. 

Create your workflow

  1. In HubSpot selection Automations > Workflows in the top navigation
  2. Click the Create workflow button
  3. Select a Deal-based workflow.  Click Next.
  4. Select your preferred trigger. 
  5. Click the "+" icon to add a new workflow action.  Select the Sakari Send SMS action
  6. You'll find it in the choose an action menu under Connected apps:

    Screenshot 2023-12-12 at 18.38.52.png

Configure the Send SMS action

The Send SMS action for a Deal-based workflow is different from a Contact-based workflow.

hubspot_deal_workflow_text_message.png

Send From Type

Define how the phone number your text message will be sent from is chosen.

  • Group - Select Group to use a Sender (outbound number) from a Group on your account
  • Custom - Select Custom to use a token or hardcode a phone number.

Send From

Select the phone number your text message will be sent from.

Add opt-out suffix?

  • Yes - An opt-out suffix similar to "Msg&data rates may apply. Reply HELP for help, STOP to cancel." is automatically added by Sakari to all messages sent by the workflow.

These characters are included in the overall character count of your message.

  • No - Nothing is added to your message.

Can I edit the opt-out suffix?

The opt-out suffix cannot be edited.  If you prefer an alternative opt-out suffix, please select 'No' and add your preferred language to your message template.

Message

The message you will send to your contact. This text can include: 

  • Static text (e.g. Hello)
  • HubSpot deal tokens (e.g. Deal name, Company, etc.)  These are added by clicking the Deal Token text above the field box.
  • Emojis 👍
  • Website Links

Media URL

The media field is used to send text messages with an image (MMS messages).  The image can be linked in two different ways: 

 

Note: MMS messaging is only supported in the United States and Canada today
Requirements: Supported image formats are: .jpg, .png, gif.  The recommended image file size is no more than 500kb (up to 600kb for US/CA local phone numbers).