Messages Marked 'Sent' or 'Delivered'


 

Sent Messages

Messages with a “sent” or “delivered” messaging status indicate that Sakari has received a confirmation that the message was sent to the carrier.

Sent messages appear in the Inbox like this:

Screenshot 2023-12-05 at 15.01.26.png

Delivered Messages

Messages with a “sent” or “delivered” messaging status indicate that the carrier provided a delivery receipt showing the message was sent or delivered to the contact's handset

Delivered messages appear in the Inbox like this:

Screenshot 2023-12-05 at 15.01.26.png

 

Troubleshooting tips

A message marked 'Sent' or 'Delivered' has not been received at the handset.  What can I do?

  • Does the mobile device have sufficient signal? If not, power the device off, wait 30 seconds, and then power it back up.
  • Is the destination mobile device powered on?
  • Is the device connected to the home carrier's network? We cannot guarantee message delivery on devices roaming internationally or off-network.
  • Can the mobile device receive non-Sakari text messages?
  • Can the mobile device receive messages from another Sakari number or with a shorter one-segment (non-concatenated) message body?
  • Can other devices using the same mobile carrier receive your messages?
Was this article helpful?
2 out of 4 found this helpful