Today, HubSpot doesn't allow app partners to link to the Conversations Inbox, but we can add SMS through an email flow.
This is accomplished by triggering an email to your HubSpot Inbox email address every time a new SMS is received. This will then be visible in your Conversations Inbox.
Before starting, please get in touch with the support team at email@example.com and ask to activate the Secondary Email option.
Enable the HubSpot Inbox in Sakari
Go to Integrations/HubSpot and toggle this switch 'on':
Select the Group
Select the Group from which you would like notifications to be sent. Messages received by the number in this Group will trigger an email notification.
Select the HubSpot Conversations Inbox
Select the HubSpot Conversations Inbox to which you would like the notifications to be sent.
The 'Add another' function enables you to select different Groups to send to the same or multiple different Inboxes.
Sakari creates a new email address from which to send each notification. The email includes the Contact's phone number and a Sakari domain.
HubSpot may try to create new Contacts from these email addresses. To avoid contact duplicates, please contact Sakari Support to enable a secondary email property on your HubSpot Contacts that will automatically populate with this email domain.