How to Connect Twilio to Sakari


Can I connect my existing Twilio account with Sakari? 



Yes. Connecting your Twilio account to Sakari allows you to utilize all of the Sakari integrations, while managing your messaging with Twilio.

You will pay Twilio directly for all sent and received messages, and pay Sakari a software fee based on the volume of messages sent. These are called the "Twilio Pass-Through Plans". Please contact Support for information on the Twilio Pass-Through Plans and the available options.


How to Link your Twilio Account to Sakari

  • Login or create a Sakari account:
  • Upgrade your account to the Starter plan, this will put your credit card on file in the Sakari payment system. 
  • Log in to your Twilio account console (
  • Search for API Keys in the top right
  • Record the Account SID that is displayed.  This will be needed in a later step.
  • Click the Create API Key button
  • For the friendly name, enter “Sakari”
    • Select your correct region
    • Select a standard Key Type
  • Click on Create button. 


  • Record the API SID and Secret.
  • Log in to your Sakari account at
  • In the left hand navigation panel, navigate to Integrations > Twilio
  • Enter the information from Twilio. 
  • Enter your phone number.  Phone numbers should be entered in the E.164 format (e.g. +13604551234).  If you have multiple phone numbers, separate them using commas with no spaces between.  


  • Click Save
  • Wait a few minutes while your data processes. Your Twilio phone numbers should now be visible in your Account Settings under Phone Numbers in Sakari. 


Not seeing your numbers?

If your Twilio numbers are not visible in Sakari, please check two things:

  • Make sure your messaging service is deleted. Your messaging service needs to be deleted prior to configuring the integration.
  • Make sure your Twilio Routing region on the phone number matches the Routing region on the API credentials you have created.



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