Overview

After setting up the Sakari integration with HubSpot, each Contact record will have a new Sakari module on the right sidebar.  It should look like this:

Sakari "Send SMS" Button Active

Not seeing the Sakari "Send SMS" button here?  Here are some things to check.

Missing...or Hidden?

When you don't see the Sakari section on the HubSpot contact record after setting up the HubSpot integration, it's likely just hidden in the lower right sidebar or, if the Sakari Module is missing, you may need to customize the Default View of your Contact Record and add the SMS Module to the right sidebar (see here)

Sakari Module Missing

Go to a HubSpot contact record then select Customize Record in the top right corner of the middle column. Select the Default View and then select Add Card in order to search for 'SMS' which will bring up the SMS module. After selecting this card make sure to save this change.

Sakari Module Hidden

Go to a HubSpot contact record and scroll down.  Expand the module open and drag it up to your preferred location.  

Drag and Expand Hidden Module [Video]

Sakari "Send SMS" Button Missing

If the Sakari module is visible on the HubSpot contact record, but the "Send SMS" button is missing, there are a few things to check. 

Check the Contact's Phone Number

Confirm the Contact in HubSpot has either a Phone Number or Mobile Phone Number.

Check for Duplicates

Check if you have duplicate contacts in HubSpot with the same Phone Number / Mobile Phone Number.

If there is more than one Contact record with the same number, only one will have a "Send SMS" button.

This is the Contact ID mapped in Sakari to that telephone number.

In HubSpot, merge all other Contact IDs with the same number with the mapped Contact ID.

Check the Mobile Phone Property setting

During the HubSpot integration setup, you must determine which of your Contacts' telephone numbers you want Sakari to send SMS to.

This is done in the Mobile Phone Property setting by selecting the Phone Number property, Mobile Phone Number property, or a cascade ('if no number in this, then this').

When synchronising a HubSpot Contact with Sakari, the value in the selected field is mapped in Sakari to that specific HubSpot Contact ID.

If the contact does not have a phone number in the property that aligns with your integration settings, no button will appear.