Conversations


Overview

A Sakari Conversation consists of the outbound messages and inbound replies that you exchange with a specific Contact.  Conversations can cover the entire message history with a Contact, or a Conversation can be Archived and re-started with the next outbound or inbound message.

Conversations in the Inbox view are filtered by Group. 

  • The messages in the Conversations in each Group were sent and received using the number in that Group
  • The signed-in user must be part of the specified Group to view a Conversation  

For more information, please see Groups.

View Conversations

  • Click the Group dropdown selector at the top of the screen
  • Select your desired group to view Conversations

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Unassigned

Your Inbox dropdown will display an 'Unassigned' Group.

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Messages will appear here if sent from a number not dedicated to your account, usually the Shared Pool (for more information, please see Phone Number Overview).

If messages appear in Unassigned that you expected in another Inbox, please:

Filter Conversations

Unread

Filtering the inbox to show only Unread messages allows you to view only the messages that need a reply quickly.

  • In the left navigation, select Inbox
  • Click the inbox menu
  • Toggle on the filter Unread setting

 

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Archived

Checking the Archived box will add Archived Conversations to the Inbox view.  For more information on Archived Conversations, please see Archive a Conversation.

 

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