[BETA] How to Set Up the Aircall Integration

Adam H.

October 04, 2023 18:53

Note

This article is specific to the new Beta Sakari customer dashboard. If you are not using this beta, please look for the article without the [BETA] in the subject.

The full public rollout of the new portal for all customers will occur Oct 20, 2023.

Overview

Setting up the integration between Aircall and Sakari allows you share your Aircall phone numbers with Sakari for text messaging.

To setup your integration you will need an account with both Aircall as well as Sakari.

There are three setup steps to connect your Aircall account with Sakari:

Notify Aircall you want to setup the Sakari integration

Link your Aircall Account to Sakari

Adding your Aircall Number(s)

Notify Aircall

Prior to setting up the Aircall integration in Sakari, you need let the Aircall team know you want to text-enable your numbers with Sakari, as they need to configure your numbers for texting in the Aircall system.

Click here: Create a Ticket

Connecting Aircall to Sakari

Log in to your Sakari account
In the left navigation, go to Integrations > Marketplace
Find the Aircall integration click View and Add
You will be redirected to Aircall. Log in to your Aircall account.

Confirm the Aircall integration by clicking the Authorize button

Adding your Aircall Numbers

Once you have connected your Aircall account with Sakari, you can easily add your Aircall numbers to your Sakari account.

Adding your Aircall numbers:

In the Sakari left hand navigation panel, navigate to Senders > Add Sender
Select Import Number, select Aircall
Select the number(s) you would like to import and click Import