This article is specific to the new Beta Sakari customer dashboard. If you are not using this beta, please look for the article without the [BETA] in the subject.
The full public rollout of the new portal for all customers will occur Oct 20, 2023.
Group Auto-Responders allow you to trigger a specific message based on either any incoming message or a specific Keyword to the Phone Number that's associated with the Group.
You can also choose a specific time/schedule for when this Auto-Responder can be triggered:
- In office - Triggers during your Group's Office Hours only
- Out of office - Triggers during non-Group Office Hours only
- Always - Will always be available to Trigger
- Custom - A unique schedule can be created that ignores your Group's Office Hours
Groups - Auto Responder with Custom Hours:
When using the In office & and Out of office options in your Group Auto-Responder you'll first need to set-up your Group's Office Hours: