Help! I'm receiving the "AUTH-006 User does not have sufficient permissions to access this endpoint" error when I try to send messages.
Why is this happening?
Since 12 December 2022, users interacting with Sakari are required to have a user account in Sakari.
The AUTH-006 error occurs when:
- a user does not have a Sakari profile and attempts to send a message
- a user's profile does not have the required permissions (i.e. Read-Only)
What do I need to do?
Please check that all users interacting with Sakari also have a user profile in Sakari.
If they don't, please create one for them by following the steps in this article: Add, Update or Delete Account Users. They'll receive an invitation email and instructions on how to set up a password.
Will adding users to my account impact my billing?
No - we don't license our software by user, so your billing will not be affected by adding more users.
Any other steps I need to take?
Using Groups to manage multiple numbers in Sakari?
Please ensure any new users are a made a member of any Group containing a number they need to use.
If you find that the issue is not resolved with these steps, please don't hesitate to contact our Support team at firstname.lastname@example.org.